Notation based on the Specified Commercial Transactions Act

Email address: info@ulttivo.com

Seller information will be disclosed without delay at the time of billing.

Consumption tax is included in the listed price.

Shipping fee: ¥720 and up (Yamato Transport)
Okinawa and remote islands: ¥1,310 and up (Yamato Transport)

Credit card, PayPal, Shop Pay
Payment will be finalized at the time of product ordering.

In-stock items: Shipped within 5 business days from the order date.

Made-to-order items: Shipped within the timeframe specified on the product page.

Cancellations for personal reasons are generally not accepted.
Cancellations due to reasons such as "I ordered by mistake" or "I purchased the same item elsewhere" are not accepted, so please review carefully before placing your order.

【Items replaced at our expense】

Initial product defects
Defects caused by accidents during transport by the carrier
Incorrect product shipment by our store
*Please note that if our store does not have the replacement item in stock, we may issue a refund instead.

【Items not considered defective】

Scratches, scuffs, dents, etc. on the packaging that do not affect the product itself
Please contact us, as we will determine whether the item is defective.

【Acceptance Period for Replacements】

Replacement requests for defective products must be received within one week of the delivery completion date and time. *The delivery completion date and time provided by the carrier will be used as the starting point.
We cannot accept requests made after this period. Example: The product arrived, but it was opened 10 days later due to a busy schedule, and it was found to be broken.
We share information about the brand with our customers. We describe products, make announcements, and welcome customers to the store.